EnglishWelcome to the website providing e-commerce services nttek.vn, an electronic website established and owned by NTTEK Company Limited, established and operating under the Business Registration Certificate No. 0318603680 issued on August 5, 2024. Place of issue: Department of Planning and Investment of Ho Chi Minh City. Please read carefully these Terms and Conditions of Transaction (hereinafter referred to as “Terms and Conditions”) before ordering any goods/services on the Website (hereinafter referred to as “Products”).
1. Scope of application
1.1. The Terms and Conditions will apply to customers who:
(i) Purchase Products sold on the Website
(ii) Have a need to have Products delivered to locations in accordance with the Shipping Policy posted on the Website
1.2. Customers in these Terms and Conditions include: all individuals aged 15 years or older, with appropriate civil capacity to conduct transactions through NTTEK and (ii) all organizations established and operating legally under the provisions of Vietnamese law (hereinafter referred to as “Customers”).
2. Establishing and canceling e-commerce contracts:
2.1. Establishing e-commerce contracts
Any information about the Products provided on the Website in any case shall not be understood as an offer to enter into a contract by NTTEK to the Customer.
The steps to form a contract are as follows:
Step 1: The Customer placing an order on the Website will form an order (“Order”). Immediately after that, NTTEK sends an order notification (regarding the order code, recipient information) to the Customer (i) directly via the Website or (ii) via the registered email;
Step 2: NTTEK sends Order confirmation via one of the following methods:
– Via the email address that the Customer has registered with the content: list of Products, delivery time, contact phone number, recipient information, orderer, payment value, …;
– Via the sales department directly contacting the Customer’s order phone number with the content: confirmation of order code; Confirm successful processing, contact information, order value, delivery time.
– By updating the order status in the Customer’s account management system on the Website with the content that the Order has been confirmed or content of equivalent meaning.
– The contract between NTTEK and the Customer is only established and effective from the time NTTEK sends confirmation as stated in Step 2 (“Contract”).
(*) Note: During the process of processing the Customer’s Order, NTTEK has the right not to confirm the Order in the following cases:
– NTTEK cannot meet the transaction conditions in the Customer’s Order due to objective reasons, technical errors from the system or from the supplier.
NTTEK will update the status information of unconfirmed orders in the Customer’s account management system on the Website for the Customer to monitor and receive information.
2.2. Cancel Order/ Cancel Contract.
2.2.1. Customers have the right to cancel the Order, cancel the Contract in the following cases:
Cancel Before Confirming the Order:
a. For any reason, Customers have the right to cancel part or all of the Order before the time of order confirmation (except in cases where the Product applies other special conditions specified by NTTEK on each content of the Product), by one or more of the following methods:
Contact the hotline: (+84)(0)81 595 0067 or email: support@nttek.vn
b. NTTEK confirms via direct line, email or updates the order status (Order has been canceled) in the Customer’s account management system.
2.2.2. NTTEK has the right to unilaterally cancel the confirmed Order (Contract) in the following cases:
a. Errors, system errors, mistakes, errors leading to incorrect information about the Product (including but not limited to selling price, delivery conditions, inventory status, characteristics, product types, conditions, incentives accompanying the Product) during the transaction process of NTTEK purchasing goods to receive higher benefits than normal.
b. When a “Force Majeure” situation occurs that affects NTTEK’s performance of the Contract and lasts beyond the time when the Force Majeure began (e.g. Natural disasters, storms, floods, etc.), we will, by all means and with maximum effort, notify the Customer of this situation and propose a new Contract performance time. In case the Customer does not agree with NTTEK’s proposal, they can proactively cancel the Contract or NTTEK will proactively cancel.
c. Cases where NTTEK has grounds to determine that the Contract is invalid according to the provisions of law.
In the event that a confirmed Order is partially or completely canceled, the amount paid by the Customer corresponding to the value of the canceled Order will be refunded to the Customer according to the regulations.
3. Price, VAT invoice and payment
3.1. The price of the Product may or may not include value added tax and is specifically described on the Product introduction page or through direct consultation with the Customer by the sales staff. In all cases, the price of the Product does not include shipping costs. Shipping costs are specifically stated in the Shipping Policy posted on NTTEK.
3.2. Customers have the right to request VAT invoices and receive valid VAT invoices from NTTEK or suppliers (depending on each specific case as clearly stated for each Product on the Website). Customers are responsible for providing complete and accurate VAT invoice information. NTTEK will not support any requests to change/modify VAT invoice information from Customers once the Order has been confirmed. NTTEK may refuse or agree to support the resolution depending on each specific case if the Customer requests a VAT invoice after submitting the Order as prescribed.
(*) Note: In all cases, NTTEK does not support splitting/merging multiple Orders and issuing VAT invoices for these split/merged Orders.
3.3. The Customer shall pay the value of the Order according to the provisions of the Shipping Policy posted on NTTEK before receiving the Products of that Order. When the Customer clicks on the “Payment” box to proceed with payment for the Order, it means that (i) the Customer confirms that it has reviewed the Order information; and (ii) the Customer agrees that the Terms and Conditions will apply to the purchase of Products in that Order.
4. Product delivery
4.1. The Product will be delivered to the address requested by the Customer in the Order at the time specified in the Shipping Policy posted on NTTEK or at the time the Customer requests to receive the goods, provided that this delivery time is consistent with that Shipping Policy.
In case the Customer wants to change the address to receive the Product, the Customer must call NTTEK to notify the name and contact phone number of the person designated by the Customer to receive the Product as well as the address to receive the Product. The person designated by the Customer to receive the Product on the Order or by phone as prescribed
4.2. Regulations on checking the Product upon receipt are specified in the Shipping Policy posted on the Website.
Risk and ownership of the Product will be transferred to the Customer from the time the Recipient signs the Delivery List. The Customer needs to retain the Delivery Note for reconciliation or to resolve any issues that may arise related to the Product (if any).
5. Customer care and complaint handling
5.1. In case of any questions or complaints, including but not limited to the quality of goods/services, Product delivery, delivery staff attitude, Product exchange/return… Customers can contact NTTEK via hotline: (+84)(0)81 595 0067 or email: support@nttek.vn. When contacting, Customers must provide the Order number stated in the email or message confirming the Order that NTTEK sent to the Customer. NTTEK will receive and respond to the Customer as soon as possible.
5.2. Product Warranty:
Products will be warranted (if any) according to the policy of the distributor, importer or manufacturer; In any case, NTTEK is not responsible for the Product warranty. Customers please read and follow the instructions for looking up, activating the warranty and the warranty policy sent with the Product and/or posted on the Website (Depending on the time). In case of difficulties or questions, Customers can contact according to the instructions or contact NTTEK at hotline (+84)(0)81 595 0067 or email support@nttek.vn for support.
6. Information security
Regulations on Customer information security are implemented according to the Privacy Policy posted on the Website.
7. Limitation of liability
In any case, NTTEK shall not be responsible for any loss/damage/damage suffered by the Customer after the time the risk is transferred from NTTEK to the Customer, unless caused by NTTEK’s fault.
8. General Provisions
8.1. The provisions referred to in these Terms and Conditions are an integral part of these Terms and Conditions. If there is any inconsistency between these Terms and Conditions and any other provisions on the same subject matter, the provisions of these Terms and Conditions shall prevail.
8.2. NTTEK and Customers, when accessing and purchasing on the Website, agree to fulfill all obligations stipulated in these Terms and Conditions. NTTEK has the right to change, edit, add or remove any part of these Terms and Conditions, from time to time. Changes will take effect immediately upon being officially updated on the Website and without prior notice. When Customers continue to conduct transactions with NTTEK after the new Terms and Conditions take effect, it means that Customers accept those changes. Once again, NTTEK notes: Customers should update regularly or carefully read the Terms and Conditions before making transactions.
8.3 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions shall not be affected.
8.4. These Terms and Conditions and any issues arising in the contractual relationship between NTTEK and the Customer shall be construed and governed by the laws of Vietnam. Any disputes, differences, complaints arising from/or relating to the content of these Terms and Conditions shall be resolved through good faith negotiations within thirty (30) days. If the dispute or complaint cannot be resolved within this thirty (30) day period, the above dispute or complaint may be resolved at a competent court.