EnglishWe specialize in distributing genuine measuring devices – electronic devices – hand tools from many leading brands in the world. Spread across many fields: Electricity, Heat, Mechanics, Environment, …
Products & Services provided by NTTEK are committed to customer trust through the prescribed warranty policy. We value the protection of user rights as well as the reputation of NTTEK’s brand!
1. Warranty Conditions
1.1 The product is warranted free of charge if all of the following conditions are met:
The product is in the list of products supported by the manufacturer or distributor.
The product has technical errors or is damaged due to manufacturer error.
The warranty period on the warranty card is still valid.
The warranty card is intact, not patched, not crossed out or repaired.
The warranty card has full information: product code, serial number, date of manufacture, customer name, address, date of purchase.
The warranty stamp and seal (if any) of the Manufacturer on the product are intact.
Details in the device are intact, not disassembled inside.
1.2 The product is not covered by warranty or a warranty fee will be incurred if it falls into one of the following cases:
The product is not on the list of products covered by the manufacturer’s or distributor’s warranty.
The product does not satisfy one of the warranty conditions in section 1.1
. The product’s serial number and model do not match the warranty card.
The customer arbitrarily repairs the product or repairs it at a warranty center not authorized by the manufacturer.
The product is damaged due to user error, and the damage is not covered by the manufacturer’s warranty.
In case of a warranty fee, NTTEK’s customer service staff will fully advise the customer before proceeding with the warranty procedures.
1.3 Warranty period
The 12-month warranty period is calculated from the date of purchase or from the date of manufacture depending on the type of product specified on the warranty card.
For products with separate warranty periods, details are listed with the quotation.
2. Warranty Application Method
2.1. Warranty Location
The warranty location is stated in the warranty card attached to the product. Please contact NTTEK directly in advance at 43 Street 2, Long Truong Ward, Thu Duc City, Ho Chi Minh City.
NTTEK’s customer care support department will support detailed instructions on the steps to reach us. All information of the member supplier is listed on the delivery receipt/invoice attached in the package.
If you have difficulty in contacting the Warranty Center, please contact our Customer Care department:
+ Website: https://nttek.vn
+ Hotline: 0815850067
2.2. Warranty implementation period
In all cases, the product warranty implementation period depends on the policy and availability of replacement equipment/products. Our warranty department will be specifically notified to customers of relevant information. After receiving notification of the warranty period, we will continuously monitor and notify as soon as possible when the warranty is completed.
Focusing on bringing absolute precision – fast efficiency – Precise coordination with all requirements, NTTEK always listens and strives to bring customers a perfect quality service!