EnglishNTTEK CO., LTD would like to express our sincere thanks to our customers who have always trusted and used our products. We respect and commit to keep your private information confidential. Please read the Privacy Policy below to better understand the commitments we make to respect and protect the rights of our customers.
The Privacy Policy explains how NTTEK collects, uses, and (under certain circumstances) discloses your personal information. It also explains the steps we take to protect your personal information. Finally, the Privacy Policy explains your choices regarding the collection, use, and disclosure of your personal information.
Protecting your personal data and building trust with you is very important to us. Therefore, we will use your name and other information related to you in accordance with the content of this Privacy Policy. We only collect information that is necessary for the purchase transaction.
We will retain customer information for the period required by law.
You can visit the website and browse without providing personal information; at that time, you are anonymous and we cannot know who you are unless you log in to your account.
1. Purpose and scope of collection
We collect, store and process your information for the purchase process and for future notifications, and to provide services. We do not limit personal information: Full name, address, phone, email, fax (if any), Payment details, Bank account and account holder, Bank details, Card payment details, can add some other necessary information (if necessary) & clearly state the purpose of collecting that information. At the same time, we also need to collect additional personal information of the recipient (if any) such as: Full name, address, phone, email, fax (if any)
We may also collect information about your visits to our website, including the number of pages you view, the number of links you click and other information about your connection to nttek.vn.
2. Scope of information use
Order processing
- We will use the information you provide to process orders , provide services and information requested through the website and as requested by customers.
- We may transfer some of your information such as: Full name, phone number, address, fax,
to the courier unit to proceed with delivery. - Your order details are kept by us but for security reasons we do not publish them directly. However, you can access your information by logging into your account on the website. Here, customers will see their order details such as: Products ordered, delivery information, payment information – We respect and commit to protecting your personal information.
In return, you also need to commit to keep your personal data confidential and not disclose it to third parties. We do not accept any responsibility for misuse of passwords if this is not our fault.
Customer research
We will use the information you provide to manage your customer account; verify and carry out online transactions, audit the download of data from the web; improve the layout and content of the website and tailor it to users; identify website visitors, conduct demographic research, etc.
Marketing – Announcements
When necessary, we may use this information to contact you directly via email, text messages and calls such as sending open letters, orders, thank you letters, technical and security information, promotional information, information about new products and services, etc. If you do not want to receive any of our service information, you can refuse at any time.
In any promotion, we will use the data to notify winners and advertise products.
Third Parties and Links:
- We may transfer your information to our business partners as set out in our
Privacy Policy
. For example, we may use third parties to help us deliver products, collect payments, analyze data, provide marketing and customer service support. - We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.
- We may transfer our database containing customer personal information if we merge or sell our business.
3. Information storage time
Your information will be stored in our company’s internal system until you request to cancel the information provided.
4. Address of the unit collecting and managing personal information
- NTTEK COMPANY LIMITED
- Address on business registration certificate: 43 Street 2, Long Truong Ward, Ho Chi Minh City, Vietnam.
- Phone: (+84)(0)81 595 0067
5. Means and tools for users to access and edit personal data
If you want to edit your personal information, please contact our data manager at support@nttek.vn
6. Commitment to protect customer’s personal information
We are committed to protecting your information in every possible way according to our personal information protection policy.
We undertake not to sell or disclose your personal data to third parties without prior consent; except as provided in Article 2 of this Privacy Policy or as we are required to do so by law.
7. Mechanism for receiving and resolving related complaints
When discovering that their personal information is being used for the wrong purpose or scope, users have the right to send a complaint email to support@nttek.vn with information and evidence related to this. The Company commits to respond immediately within 24 hours to agree on a solution with the User.
When disputes arise, we promote negotiation and reconciliation between the parties to maintain members’ trust in the quality of the Website’s services and follow these steps:
- Step 1: Complain via email support@nttek.vn or hotline (+84)(0)81 595 0067
- Step 2: Our Customer Service Department will receive complaints and, depending on the nature and severity of the complaint, propose a solution agreed upon by both parties.
- Step 3: In case the two parties cannot reach an agreement, you have the right to bring this case to a competent state agency for settlement in accordance with the law.
Please note that we are not responsible for the privacy practices or content of third parties or other websites, or for any third parties to whom we transfer data in accordance with this Privacy Policy.